Wednesday, July 27, 2005
Email Server problems - UPDATE RESOLVED - PLEASE READ
Not sure what happened but the email server is down and will not come back up as of 10:30am PST. I am working on resolving the problem.
Incoming email is fine, it's spooling on the backup server.
UPDATE: 11:36am PST
SMTP/POP3 service has been restored. However, the mail server store suffered a catastrophic file failure. Unfortunately this means that anything that was currently in your mailbox and not yet POP'ed to your computer has been destroyed. Hopefully we're only talking about a few hours of lost email. You may want to contact folks you were expecting email from and ask them to resend your email.
Here is the exact timing of events so that you can figure out how much, if any, email got lost.
Let me know if you continue having trouble with your email.
Incoming email is fine, it's spooling on the backup server.
UPDATE: 11:36am PST
SMTP/POP3 service has been restored. However, the mail server store suffered a catastrophic file failure. Unfortunately this means that anything that was currently in your mailbox and not yet POP'ed to your computer has been destroyed. Hopefully we're only talking about a few hours of lost email. You may want to contact folks you were expecting email from and ask them to resend your email.
Here is the exact timing of events so that you can figure out how much, if any, email got lost.
- 10:17am - store crashed
- 10:30am - POP3/SMTP service is taken offline while I work on the problem. Mail begins spooling to secondary server
- 11:15am - after repeated attempts to fix the existing store fail, I decide to take a more drastic action: I rebuild the mailboxes from last sunday's backup so your accounts/domains are all intact, however, all messages that were sitting in the store as of 10:17am have been lost.
- 11:36am - POP3/STMP service is fully restored
Let me know if you continue having trouble with your email.
# posted by popmonkey : 11:36 AM
