Wednesday, July 27, 2005
Email Server problems - UPDATE RESOLVED - PLEASE READ
Not sure what happened but the email server is down and will not come back up as of 10:30am PST. I am working on resolving the problem.
Incoming email is fine, it's spooling on the backup server.
UPDATE: 11:36am PST
SMTP/POP3 service has been restored. However, the mail server store suffered a catastrophic file failure. Unfortunately this means that anything that was currently in your mailbox and not yet POP'ed to your computer has been destroyed. Hopefully we're only talking about a few hours of lost email. You may want to contact folks you were expecting email from and ask them to resend your email.
Here is the exact timing of events so that you can figure out how much, if any, email got lost.
Let me know if you continue having trouble with your email.
Incoming email is fine, it's spooling on the backup server.
UPDATE: 11:36am PST
SMTP/POP3 service has been restored. However, the mail server store suffered a catastrophic file failure. Unfortunately this means that anything that was currently in your mailbox and not yet POP'ed to your computer has been destroyed. Hopefully we're only talking about a few hours of lost email. You may want to contact folks you were expecting email from and ask them to resend your email.
Here is the exact timing of events so that you can figure out how much, if any, email got lost.
- 10:17am - store crashed
- 10:30am - POP3/SMTP service is taken offline while I work on the problem. Mail begins spooling to secondary server
- 11:15am - after repeated attempts to fix the existing store fail, I decide to take a more drastic action: I rebuild the mailboxes from last sunday's backup so your accounts/domains are all intact, however, all messages that were sitting in the store as of 10:17am have been lost.
- 11:36am - POP3/STMP service is fully restored
Let me know if you continue having trouble with your email.
Monday, July 18, 2005
www and mail services temporarily unavailable this morning - RESOLVED
this morning there was a 4-5 hour period during which mail and www services were down. this was due to a bug in a "housekeeping" script i wrote a few days ago.
the bug was squashed. my apologies for the inconvenience.
the bug was squashed. my apologies for the inconvenience.
Tuesday, July 12, 2005
Mail Server Problem - UPDATE RESOLVED
Currently experiencing mail server problems. Incoming mail is spooling on the backup server however you will not be able to send or receive email until this issue is resolved.
UPDATE @ 12:33pm PST
I installed a new version of the mail server that will hopefully make the mail flow more stable. Right now it's crunching through about 8000 messages that have spooled up in the meantime (!!!)
UPDATE @ 12:51pm PST
I figured out what the problem was that was causing such slow performance. It's been corrected. Should see us caught up shortly now.
UPDATE @ 2:00pm PST
We're all caught up, everything should be back to normal.
UPDATE @ 12:33pm PST
I installed a new version of the mail server that will hopefully make the mail flow more stable. Right now it's crunching through about 8000 messages that have spooled up in the meantime (!!!)
UPDATE @ 12:51pm PST
I figured out what the problem was that was causing such slow performance. It's been corrected. Should see us caught up shortly now.
UPDATE @ 2:00pm PST
We're all caught up, everything should be back to normal.
